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Clients difficiles ou situations difficiles? Cette formation aborde des situations pouvant mener \u00e0 des zones de conflit. Comment intervenir<\/span>
en p\u00e9riode de crise, \u00e9valuer vos comp\u00e9tences en mati\u00e8re de gestion des conflits et pr\u00e9sentation des 6 \u00e9tapes de r\u00e9solution de conflits\u2026<\/span><\/p>
Cet atelier vous permettra de mieux comprendre les clients plus difficiles et de savoir comment agir avec eux.<\/span><\/p><\/div>",
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